Privacy Policy

Who we are

Our website address is:

CapKing is committed to protecting and respecting your privacy. This Privacy Policy explains what kinds of information we collect about our customers & those who visit and use our website. It explains how & when we collect this information & what we do with it. 

By using our website you are accepting and consenting to the practises described in this policy.

CapKing is the ‘data controller’ and as such is responsible for our users’ personal data. We will store and process your personal information in line with the General Data Protection Regulation (EU) 2016/679.

What kinds of information we collect 

We may collect ‘personal identification information’ (data that can identify an individual) from our users in a variety of ways, including, but not limited to the following; when users visit our site, place an order with us, fill out a website contact form, or contact us by email, post or telephone. We may also receive information via other activities, services, features or resources that we make available on our websites. A live chat feature would be an example of one of these other activities. Basically we collect information about you whenever you contact us or visit our websites. 

If you place an order with us, we may ask you for further information that we need in order to process your order and deliver your goods.

This may include your name, company name, email address, postal address, phone number, delivery addresses and invoice address. We only ask for the relevant information that we need in order to fulfil an order, or deal with a question or request from a user. 

We only collect personal identification information when our users voluntarily submit it. Our users can refuse to supply personally identification information, although this may prevent them from engaging in certain site related activities and from placing an order with us. 

Our websites are not intended to be used by children and we do not knowingly collect data relating to children. Our customers are primarily other businesses, business owners and adult employees. 

All users may also visit our site anonymously and without providing any personal information to us.

Why we might ask you for additional information for your decorated / branded goods

As we provide bespoke, customised products we may ask for extra information such as business names, individual logos, artwork and slogans, so that we can provide a personalised quote for your product branding, or so that we can begin processing your order. Any information that is supplied will be kept safe and secure, and will only be used for the purpose for which it was intended. 

Non-personal identification information

We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the Internet service providers utilized, and other similar information.

Web browser cookies

Our websites may use “cookies” to enhance user experience. A user’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Each user may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. Please note that this may result in some parts of our sites not working as intended.

How we use your information

  • To process your order 
    We only use your information for the purpose for which it was given in the first place. This includes: to provide you with a price, to brand your goods with your logo or the design you supplied or that we designed for you, to invoice you, and to deliver your goods to you. We will never pass on your information to anyone else, unless we need to as part of fulfilling your order – e.g your delivery address. We never sell or share our customers’ information.
  • Online Payments 
    We use Paypal to receive card payments. This is a safe and secure payment method – we never see or store any of your payment information. 
  • Customising your products with your logo, message or design
    We may need to re-draw or change the size, design, or colours of your artwork before we proceed to customisation of your product. Any artwork supplied to us will be stored securely and will only be used for the purpose for which it is intended.
  • To help us provide better service 
    Storing your information after you contact us or place an order with us means that we can respond to your request, or contact you about your order if we need to – such as to return your call, or to keep you up to date with the progress of your order, and confirm your expected delivery date.
  • General email contact & mailing lists
    If a user decides to opt-in to our mailing list we may send them periodic emails containing company news, special offers etc. 
  • Record Keeping 
    Please note that we are required to keep invoicing records for 6 years in order to satisfy our legal and tax obligations.

How we protect your information

We store your data securely. We have physically secure locked storage facilities and digitally secure and protected software. 

Online Payments

If you choose to make credit or debit card payment to us online we use Paypal which meets PCI DSS v3.2 Level 1 compliance. Paypal uses SSL encryption for transmission of data – in order to create as secure of an environment as possible for Users. No payment information, such as a credit card number, is ever viewed or stored by us.

Your right to be forgotten 

If you have created an account with us and would subsequently like to delete this account – please contact us. We will action your request within 48 hours (in the working week) from receiving it. We will still need to retain customer invoices for 6 years, but we will remove your details from our mailing list (if you had previously subscribed to it).

Other Data that may be collect 

Customer Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.


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