PLAIN GOODS Returns & Refund Policy

Plain Stock* Returns & Refunds


Once we have processed this form, you will be issued with an ARN (authorised return number).

Please wait to obtain the ARN from Promocaps before you attempt to return goods.  Goods without an ARN will not be accepted.  We must receive returned goods within 7 workIng days from the ARN being issued.If the goods are due for an exchange or replacement, the original item must be returned first.

Goods damaged in transit Visible damage (i.e. after removal of all packaging) must be reported by telephone within 24 hours and confirmed in writing within 72 hours. Please do not use the item if you wish to make a claim for damage.

For Non-defective, unwanted goods. You have the right to return the goods within 14 days of receiving them received the goods, provided that you have not used the product and it is returned undamaged and with original stickers and labels.

The customer is responsible for the cost and safe return of the goods.

A refund will be made within 30 days.

*Plain goods refers to headwear that has not been decorated to your specification.


The right to return does not apply to the following purchases:

The supply of goods that are made to the consumer’s specifications or are clearly personalised. These goods are non-returnable as they have been made to order and as such cannot be resold.

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